The Company has adopted suitable procedures to ensure the prompt handling of complaints lodged by investors as part of a process in which several structures participate, in order to ensure a detailed review of the problem arising from the complaint.
Any complaints may be sent to:
SECURITIES AND FINANCIAL OMBUDSMAN
CDP Venture Capital SGR subscribed to the Securities and Financial Ombudsman (Arbitro per le Controversie Finanziarie, ACF) scheme, established by CONSOB with resolution no. 19602 of 4 May 2016.
The ACF is competent to rule over disputes relating to the violation by financial intermediaries of the diligence, correctness, information and transparency obligations in the performance of the activity governed by part II of the Consolidated Law on Finance (Testo Unico della Finanza), including cross-border disputes and the disputes covered by Regulation (EU) no. 524/2013, with the exception of disputes involving claims for sums of money for an amount in excess of 500,000.00 euro (five hundred thousand/00).
The right to appeal to the Securities and Financial Ombudsman cannot be waived by the customer and may always be exercised, including in the presence of clauses for the assignment of disputes to other out-of-court settlement bodies contained in the investment contracts governing the relationship between the customer and the intermediary.
CDP Venture Capital SGR guarantees that any complaints received will always be evaluated in the light of the guidelines issued by the ACF. In the event of non-acceptance or partial acceptance of such complaints, CDP Venture Capital SGR will provide adequate information on the methods and times for lodging a complaint to the ACF at CONSOB. Appealing to the ACF is free of charge.
Appeals must be submitted online, through the ACF website .